Please give 24 hours notice where possible for cancellations.
We reserve the right to charge for all or part of the treatment costs for appointments cancelled within 24 hours notice or for those patients who do not attend. Every effort will be made to fill your appointment space, but if this cannot be done because of short notice we may be forced to make a charge.
For those patients who have been referred for treatment by a third party, i.e. occupational health department, GP, solicitor, or for those claiming through a medical insurance company, cancellations within 24 hours and non-attendances will be counted towards your treatment allocation and may be charged for appropriately. In some cases there may be a cancellation fee to pay directly to the clinic.
Please call if you have a question or concern, or if you will be late for an appointment. We will do our best to accommodate you if at all possible.
Please be on time. We try to see all our patients on time or within a few minutes of their scheduled time. Being late may result in a shortened treatment session or a re-scheduling of your appointment.
Please notify your therapist at least one week prior to returning to your doctor or consultant. This gives time for your therapist to update your physician on your progress with a written report if necessary
If you have preferred days and times for attending please try to schedule in advance so that the office staff have an opportunity to give you convenient appointments.